FAQ
Welcome to Thread Cru! Below you will find the answers to some of our most frequently asked questions. If you don't see the answer you're looking for, don't hesitate to contact us!
What is your return policy?
We only accept returns on damaged or defective items. Please reach out to us right away — no later than 21 days from receipt of item. We’ll make it right as quickly as possible. If you notify us beyond the 21 day deadline, then you no longer quality for a return or replacement. You must include a photo of the damage/defect or incorrect item received with your email.
We are not responsible for damages to clothing caused by improper care or handling, or selecting an incorrect size.
Design colors may vary slightly due to screen brightness settings, indoor/outdoor lighting and computer resolutions. Clothing patterns may also vary. These do not qualify as defects, and do not qualify for a return.
Are all purchases final sale?
All items are final sale unless your item arrives damaged or defective. See above for more details regarding our return policy.
When will I get my order?
Current processing time is 2-4 business days.
Timing is subject to change during busier seasons, especially Christmas.
All items are made to order just for you! Once you place your order, the design is then printed on the shirt. Items are not pre-made.
Expedited Delivery/Shipping is available. Please note - this does not affect production time, only the delivery window for the courier.
Where are your products manufactured?
All items ship from Arizona.
How should I care for my apparel?
Wash items inside out in cold/delicate wash. Air dry or tumble dry low preferred. Fabric softener is not recommended. Do not iron. No bleach.
Do you accept custom orders?
We do accept custom design orders. You can reach out to threadcru@gmail.com for more information.
How do I check the status of my order?
Once your order has been placed, you will receive a confirmation email. Once your order has been fulfilled, you’ll receive a second email to let you know that your order is on it’s way! This email will contain tracking info for you to keep updated on the status of the delivery.
